CISB 113 Assignment 3

LITTLE WOMBAT DAYCARE CENTER

BACKGROUND SUMMARY

This assignment is about applying IT into the business operations, example: Child Care management, stock managements etc. We will also analyze all threats and identify how these threats is established using the Porter's five forces solutions and overcome it using our creative ideas.

We will develop a software or a web portal to ease all business operations. This is a very good way to save costs especially on handling staffs and giving tasks to them. Managing children become more systematic and efficient with the help of ICT in the business.

 PORTER’s 5 FORCES

FORCES	EXPLAINS	IMPACT
BARGANING POWER	The parents, choosing the kindergarten is based on their budgets and costs ,the needs of the children, and the service/program that are offered	HIGH
Bargaining Power Of suppliers	Cost of Locations and rent, furniture, supplier’s books and stationaries are subject to increase their service prices including the type of sever	LOW
Competitors	There are currently a high number of existing competitors which offers more attractive prices and service to the clients	HIGH
New Entrants	With higher demand for kindergartens and government funding this is considered a big threat which is similar to the threat of the  existing competitors	HIGH
Substitutes (what can u replace with kindergarten?)	The service offered by the kindergarten can be replaced by  services  like homeschool, nanny or hiring a maid but the cost for the substitutes are higher than the kindergarten which is not a huge threat .	LOW

How the threats can be addressed by IT/IS

Forces		Competitive Strategy to be applied	Recommended system  that supported by IT/IS
Bargaining Power of Buyers		Differentiation - Buyers. For differentiation of the product or services must be uniqueness and outstanding so that it can sustain customer preference and loyalty.	Create a system where parents are able to book a place and select any of the daycare branches which are closest to them in the Selangor area through the daycare’s website.
New Entrants		Innovation develop a new product, service or find new ways of doing business.	Create a system where multiple numbers of CCTV are installed inside the kindergartens and connected to the little wombat’s main website. This allow parents to check on their children through the web while at work and review the quality of the staff.
Competitors		Cost Leadership is to provide product and services at the lowest rate in the industry	Create a system in a first come first served basis, where if parents booked earlier than 2 weeks. They are subjected to receive a discount up to 10% from the day care on that particular day

QUOTES

1)         Child Care Giver (Mrs Doubtfire): Are any of the children under my care allergic to anything? Who is not well today and is there any medication I need to administer

2)         Parents (Mr & Mrs Smith): I want my children to get the best care and education; I wish to be able to ensure their safety at all times. I need to know what my children’s daily activities are at the centre.

3)         Operations Manager for Branch Serdang (Ahmad Idris): I need to know the stock levels in my branch (food and beverages for the children, stationery, toiletries, books and others). I also need to know who among my staff is absent in a day so I can find somebody to replace him/her. I need to know if there is any special arrangement made by the parents in dropping/picking up their children from the branch, and to communicate the arrangement to the care givers and teachers.

4)         Administrator for Branch Cheras (Geetha Raj): I need to know how many children we are expecting for the casual care in a day. I need to know which part time staff members are available so that I can make bookings to care for the children in the casual care. I also need to keep track of the fees payment made by the parents.

 MOCK-UP SCREEN

Administrator for Branch Cheras (Geetha Raj)

Administrator for Branch Cheras (Geetha Raj): I need to know how many children we are expecting for the casual care in a day. I need to know which part time staff members are available so that I can make bookings to care for the children in the casual care. I also need to keep track of the fees payment made by the parents.

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This program is to facilitate managers to monitor employees working in more organized Cheras branch. As we can see in Part 1 showing a list of employees who work while in Part 2 shows the program to reserve your parents for their children cared for by the company and finally Part 3 shows the receipt of payment to be paid by the parent for the specified time.

CONS:

1. A bit difficult to use for the older staff .

 2. Problem can occur if the staff forget their user id and password , they are required to call a the IT service to reset their password.

                                                           

Child Care Giver (Mrs Doubtfire)

Child Care Giver (Mrs Doubtfire):” Are any of the children under my care allergic to anything? Who is not well today and is there any medication I need to administer”.

                       

This is sequent of program that is solution of Child Care Giver (Mrs Doubtfire):” Are any of the children under my care allergic to anything? Who is not well today and is there any medication I need to administer”.

Mrs Doubtfire can see through this program if she want to know if the children under their care have allergic to something or their illness and what time she have to aware for the children medicine.

This program is being related through class so Mrs Doubtfire can arrange their staff to take care of the children during their teaching.

CONS:

1.This program is integrated with internet

2.To use alarm from this program user must always connected with internet.

Parents (Mr & Mrs Smith)

Mr & Mrs Smith quoted : “I want my children to get the best care and education; I wish to be able to ensure their safety at all times. I need to know what my children’s daily activities are at the center”

The solution is to build a system where all the entire facilities are equipped with CCTVS and is connected though the Little Wombats website. With this new system, parents are able to check on their children on real time through the internet. This allows parents to check on the safety of their children and the quality of the daycare staff. Parents are also able to check on the past video feed.

CONS:

Any neglecting on the children from the staff can affect the reputation of the daycare badly.

Operations Manager for Branch Serdang (Ahmad Idris)

I need to know the stock levels in my branch (food and beverages for the children, stationery, toiletries, books and others).

I also need to know who among my staff is absent in a day so I can find somebody to replace him/her.

I need to know if there is any special arrangement made by the parents in dropping/picking up their children from the branch, and to communicate the arrangement to the care givers and teachers.

Cons

1)         stocks data of the actual items and on the portal may not synchronized so inaccurate data might occurs. Need to be updated on portal every time the items is used.

2)         If the data is not updated on the portal, we might have problem to call staffs who are present. The data of staff need to be updated in realtime.

3)        All children attendance and pickup time are recorded using a time ticker on the gate of the classroom. If the guardian did not tap the time ticker device, the time will not update on the portal.

CONCLUSION:

In conclusion, we can allow the use of the Information System and IT to ease all business operations and managements  and create more innovati